T&Cs

GIFT VOUCHERS
An ideal gift to show your appreciation. Vouchers are available for any treatment or package. They are non-refundable, must be mentioned at the time of booking and presented at the time of the treatment. 


RESERVATIONS
Advanced booking is recommended to guarantee your preferred date and time. Please also indicate the treatment of your choice at least 24hrs before your scheduled appointment. A minimum of 50% deposit is required at the time of booking to confirm your appointment.  


MEDICAL CONDITIONS

Please notify our spa receptionist should you suffer from high blood pressure, heart problems, allergies, any other medical conditions, have undergone surgery within the past 6 months or are pregnant, before booking your spa treatment in order to take the right precautions.


ARRIVAL
Please arrive at the Spa 10 minutes before your scheduled appointment to fill in a consultation sheet. We regret that late arrivals will not receive a discount or an extension of scheduled treatments unless our schedule permits.  


PAYMENT
Please settle your remaining accounts prior to your treatments at the Spa Reception Desk.


SPA ATTIRE
Bathrobes are provided in your spa suite. During the treatment you may wish to wear your own underwear or we can provide you with disposable briefs. Our therapists will always use draping techniques to respect your privacy. No jewellery and valuables are to be worn or brought into the spa. The management accepts no responsibility for the loss of money or any valuables brought onto the spa premises.


TO SPA MINORS
Anyone under the age of 18 is not allowed in the spa area. Minors are still welcome to have treatments as long as they are accompanied by an adult during the whole treatment.


CANCELLATION POLICY
Since the treatment time and products are especially booked and prepared for you, appointments cancelled within less than 4 hours of scheduled appointment will incur a cancellation charge of 50% of the treatment cost. The full reserved treatment cost will be charged for a ‘No-Show’.


SPA RULES 
We respectfully inform you that it is prohibited to use mobile phones, cameras or any other electrical devices within the spa premises. We also ask you to keep silence throughout your visit.


WEBSITE SECURITY
Hotel San Antonio Ltd and Seabank Hotel & Catering Ltd ensures that all online transactions are secured by using SSL connectivity between the client and server. Moreover all web pages are encrypted using Hotel San Antonio Ltd and Seabank Hotel & Catering Ltd bits certificates, and a secure point-to-point link are used between Hotel San Antonio Ltd and Seabank Hotel & Catering Ltd online payment site and the Payment Gateway's servers.

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